This Privacy Policy outlines how we, at Electric Dirt Bike USA (referred to as “the Site” or “we”), collect, use, and protect your Personal Information when you visit or make a purchase on our website.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, interactions with the Site, and details required to process your purchases. We may also collect additional information if you contact us for customer support. “Personal Information” refers to data that can uniquely identify an individual. Below, we detail the types of Personal Information we collect and how it is used.

Device Information:

Examples of Personal Information collected:

  • Browser version, IP address, time zone, cookies, viewed products, search terms, and interactions with the Site.
    Purpose of collection:

  • To ensure the Site loads correctly and to analyze how users interact with the Site for optimization purposes.
    Source of collection:

  • Automatically through cookies, log files, web beacons, or pixels when you access our Site.
    Disclosure for business purposes:

  • Shared with our processor Shopify.

Order Information:

Examples of Personal Information collected:

  • Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
    Purpose of collection:

  • To fulfill orders, process payments, arrange shipping, provide invoices, and communicate with users. We may also use this information to send promotional emails or offers.
    Source of collection:

  • Provided directly by users at checkout.
    Disclosure for business purposes:

  • Shared with our payment processor for order fulfillment.

Customer Support Information:

Examples of Personal Information collected:

  • Name, email, and phone number.
    Purpose of collection:

  • To assist with customer inquiries and support.
    Source of collection:

  • Provided directly by users when reaching out for help.
    Disclosure for business purposes:

  • Shared with our customer support team.

Sharing of Personal Information

We may share your Personal Information with service providers to facilitate our services and fulfill our contractual obligations. For instance:

  • Shopify: We use Shopify to operate our online store. Shopify may also collect and process your Personal Information as described in their privacy policy.

  • Payment Processors: Payment information is processed securely through Stripe and other partners.

  • Legal Requirements: We may disclose Personal Information if required to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information for targeted advertisements and marketing, such as:

  • Google Analytics: To understand how customers interact with our Site. For details on Google’s privacy practices, visit: Google Privacy Policy.

  • Advertising Partners: We may share information about your Site usage, purchases, and interactions with third-party advertising partners for personalized ads.

  • Opting Out: You can opt out of targeted advertising from major platforms:

Use of Personal Information

We use your Personal Information to provide our services, including processing orders, fulfilling payments, and communicating with you about new products and offers.

Lawful Basis for Processing (EEA Residents)

For users in the European Economic Area (EEA), we process Personal Information based on the following lawful grounds:

  • Your consent,

  • The performance of a contract,

  • Compliance with legal obligations,

  • Protection of vital interests,

  • Tasks in the public interest,

  • Legitimate interests pursued by us, provided they don’t override your rights and freedoms.

Retention

We retain your Personal Information for as long as necessary to fulfill our contractual obligations, unless you request deletion.

Automated Decision-Making

We do not use automated decision-making that has legal effects on you, except for fraud prevention measures managed by our processor Shopify.

Your Rights

GDPR (European Residents):

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your Personal Information,

  • Correct, erase, or restrict its processing,

  • Object to its use for marketing purposes.

For more information, please refer to Shopify’s GDPR Whitepaper: Shopify GDPR.

CCPA (California Residents):

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what Personal Information we have about you,

  • Request to delete your Personal Information,

  • Request to transfer your Personal Information to another service.

For CCPA inquiries, contact us using the information below.

Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, improve Site functionality, and analyze traffic. You can manage cookies through your browser settings or visit All About Cookies.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals sent by your browser.

Changes to Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal, operational, or technological practices. Please review this page periodically for updates. Any changes will be posted on this page, with the date of the last update.

Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: support@electricdirtbikeusa.com

If you are dissatisfied with our response, you have the right to file a complaint with the relevant data protection authority.

Text Notifications

By subscribing to our text notifications, you consent to receive automated marketing messages about our products and services. Message frequency is recurring, and message/data rates may apply. To opt-out, reply STOP, or contact customer support.